Business enterprises today are focusing on core competencies, something they can do more cost effectively and better than anyone else, it has become imperative to outsource enterprise IT infrastructure and applications to a service provider who has the requisite domain expertise to provide a comprehensive suite of ‘managed services’. This policy frees up important resources, improves efficiency, cuts costs and drives change across the enterprises.

With IT infrastructure becoming more complex and the corresponding updated expertise needed to manage them not available within, enterprises are increasingly finding it difficult to recruit, train and retain sufficient number of qualified personnel. Increased complexity in networks, growth of the Internet both in terms of reach and usage, reduced life cycle of products and a dearth of technical expertise are other factors that are driving Indian enterprises to outsource.

The managed services business model is no longer in doubt. It is no longer a questionable business practice and indeed could be labelled a worldwide phenomenon. Enterprises of different shapes and size are entering the managed services marketplace everyday. As these Managed Services Providers (MSPs) shape the future of how consumers deal with IT management, they themselves must come to grips with higher costs of service delivery, indirect market regulation, competition, and other factors that affect their overall margins of profit.

Over the past few years, the fundamental value proposition of managed services was dominated by the potential cost savings possibilities for enterprises. As enterprises are constantly faced with the need to squeeze out extra margins, IT departments have been heavily scrutinized to realize some of these savings.

At the Managed Services Conference 2011, CMR analysts, top vendor partners and industry gurus will share their insights, showcase the latest offerings and solutions in the market, as well as answer the enterprise's most pressing questions!

Managed services help in maintaining and increasing quality with simultaneously propelling clients' growth…

CEOs and CFOs are increasingly demanding information on the nature of network traffic from network managers and CIOs.

Managed Security Services
Because Security is more than just buying Firewalls/IDPs & AV…

Managed Network Services
Because they are the nervous systems of a organisation…

Managed Storage Services
Because data is lifeblood of any organisation …

Managed Server Services
Because IT platform is foundation of any organization…

Managed Desktop Services
Because tools fulfill the basic working needs of any organization.

Managed Application Services
Because interface increases the interaction between the platform-infrastructure-user tools…

Web Hosting/Datacenter Services
Provides the basic to advance IT infrastructure to any organization… 

Trends:

• From good to have to a necessity.
  

• Cutting across all verticals and segments
  

• Move from just managing and reporting to compliance and auditing.
  

• Getting remote – The Future
  

• Heterogeneity among vendor’s offerings
  

• LAN to WAN and now from Data to Voice.
  

• Increasing complexities due to different standards and different CPE.
  

• Preference for specialist over local IT providers for managed network services.
  

• Value-add: The service has to be based on more than just assuming daily management of an IT process/service.
  

• Network Management is clearly heading towards highly integrated management solution sets, with an emphasis on pre-emption rather than reaction. 

Drivers:

• Need to have 24x7x365 business.
  

• CPE becoming complex and large in numbers.
  

• It is no more about blacklisting and feel secure.
  

• Compliance audit reporting.
  

• De-perimeterization of security
  

• Absence of skilled internal resources
  

• As business gets more and more customer-centric and as operations switch to a 24x7 mode, it becomes imperative to have a network with 99 percent-plus uptime.
  

• Multiple and still increasing network access points demands fast scalable managing team.
  

• Need for operational efficiency.
  

• Geographically distributed IT infrastructure with a totally heterogeneous environment leads to total IT management chaos, which necessitates good network management from a central location.

Inhibitors:

• Lack of proper education about vendor capabilities and need for MSS.
  

• Fragmented market; increasing confusion among consumers.
  

• What to ask from the service providers still not clear among organizations.
  

• Weak vendor – client relations.
  

• No immediate ROI.
  

• Defining ‘Value Add”
  

• How to meet increasing customer’s demand.

At CMR’s Managed Services Conference 2011, CMR analysts and leading vendor technology experts will share their insights, showcase the latest offerings and solutions as well as answer the enterprise CIO's most pressing questions with regard to this important business technology area. Some of the questions that would be addressed are:

• What is driving the India Managed Services market? What are the latest Managed Services offerings in the market and how are they meeting the demands of today’s enterprise?
  

• How can CIOs/IT heads achieve the optimal balance between cost and efficiency?
  

• What savings can be realised by an enterprise through Managed Services?
  

• What are the typical timeframes of Managed Services projects?
  

• How do the new SLA based models compare to more traditional resource based models?
  

• Which vendors are best positioned to benefit from the expected growth of the India Managed Services market?
  

• Outlining the business case for managed services and determining the right managed services model
  

• Choosing the right managed services partners, what should enterprises be looking for · managing your partnership ecosystem properly with a multi vendor approach
  

• Learning from past case studies on managed services relationships
  

• Choosing what areas of an IT department to adopt managed services, what are the considerations
  

• Tools and techniques for a comprehensive managed services solution
  

• Exploring the different managed services models  

Who should attend?

This event would be of interest of CEOs, CIOs, CFOs, COOs, Directors, VP, AVP, GM, AGM – IT and other IT decision makers and influencers from large Indian and Multi National enterprises from all major industry verticals.